ORDERING INFORMATION

Ordering from us is fast and easy. To place an order , simply email a purchase order & art work in vector format to services@oslinepromo.com. You can also fax the purchase order to 314-733-5978, we ask that you send art work via email. Customer service hours are 9am to 5pm CST. A sales order and digital proof will be sent for approval. For any additional questions please call customer service at 314-733-5977. For blank samples, email us the shipping info your FedEx or UPS number. You can have up to 4 blank samples with our occurring fees.

Minimum Quantities

All orders under 100 pieces will carry a $25 (V) surcharge as they are consider less then minimum. There are no fees for overs or under; exact quantities can be sold. Factory orders or custom colors require a minimum of 2,000.



Layout/PROOFS

After receiving an order, customers will receive a purchase order and digital proof to for approval at no charge. Approval must be given, via writing or email, in order to proceed to production, there may be some minor discrepancies in the proof concerning size, but unless specified, imprints will always be sized to fill the maximum imprint area.

Plate setup

Plate setups for new orders $25(V) for each color and logo. Repeat orders are discounted as we have the plates to $13(v) for setup. Running charges still apply with multiple plates. Switching colors (based on our in house colors) with out changing logos does not incurs additional charges.

RUNNING CHARGE

First color/location is included in the initial setup charge, but any additional colors and/or locations carry an additional fee of $0.125(V) per item. 




Pantone matching

We can match any PMS color for $22(V). Our in house stock colors can be used for no additional charge. We will do our best to match your color choices. However, not all colors can be matched perfectly. Item base colors may affect imprint color visibility. 

In House Colors

PAYMENT

All merchandise is sold on a 5Q price code. New customers, unless owned by an umbrella company that is already on terms must prepay. Payments will be accepted via phone, email, fax, ACH, or snail mail. We accept, Visa, Matercard, Discover, and American Express. ( American Express is the only card that comes with a 3% service fee ).  Only, after four orders by repeat customers do we allow NET 30 terms upon signing the agreement.

Cancellation/returns

Projects maybe canceled at any time before approval of the artwork. If a project is canceled after the production begins, the customer will incur a $50.00 cancellation fee, as well as any other charges during production. If any order is produced and is unsatisfactory for any reason, it must be submitted within 30 days after the customer receives the order. Contact customer service to process a claim.