ORDERING INFORMATION

Ordering from us is fast and easy. To place an order , simply email a purchase order & art work in vector format to services@oslinepromo.com. You can also fax the purchase order to 314-733-5978, we ask that you send art work via email. Customer service hours are 9am to 5pm CST. A sales order and digital proof will be sent for approval. For any additional questions please call customer service at 314-733-5977. For blank samples, email us the shipping info your FedEx or UPS number. You can have up to 4 blank samples with our occurring fees.

Minimum Quantities

All orders under 100 pieces will carry a $38(V) surcharge as they are consider less then minimum. There are no fees for overs or under; exact quantities can be sold. Factory orders or custom colors require a minimum of 2,000.



Layout/PROOFS

After receiving an order, customers will receive a purchase order and digital proof to for approval at no charge. Approval must be given, via writing or email, in order to proceed to production, there may be some minor discrepancies in the proof concerning size, but unless specified, imprints will always be sized to fill the maximum imprint area. 

Plate setup

Plate setups for new orders $31(V) for each color and logo. Repeat orders are discounted as we have the plates to $19(V) for setup. Running charges still apply with multiple plates. Switching colors (based on our in house colors) with out changing logos does not incurs additional charges.

RUNNING CHARGE

First color/location is included in the initial setup charge, but any additional colors and/or locations carry an additional fee of $0.125(V) per item. Any orders under 250 that requires 3 to 4 colors will have an additional minimum multi-color convience fee of $45(V).

Pantone matching

We can match any PMS color for $25(V). Our in house stock colors be used for no additional fees. We do not guarantee an exact match for all colors, and item color may affect imprint color visibility. 

In House Colors

Design Fee

If your art file is not AI, EPS, PDF vector format we will request for the file to be sent in the correct format. If you cannot get your hands on vector files as it happens from time to time. We maybe able to change it to a vector format for you. If we can we will charge a $31(v) design fee. Price may increase based upon the number and detail of the artwork that is being vectored.  This charge insures we will send you a copy back that is formatted vector style. That way you have it for future orders!

TYPE SETTING FEES

If you need type to be placed on an order we can do that for you as well! Our current type setting fee is $7.25(V) per line. If you send a long sentence, Note it maybe be divided up into several lines to help with readability and size.  This is the same for addresses and phone numbers. We will work with you to find a good font and style that matches the aesthetic. If we have to adjust the typesetting style over two times we will have to charge a design fee. We suggest you already have a font style in mind when utilizing this service.

PAYMENT

All merchandise is sold on a 5Q price code. New customers, unless owned by an umbrella company that is already on terms must prepay. Payments will be accepted via phone, email, fax, ACH, or snail mail. We accept, Visa, Matercard, Discover, and American Express with no additional fees. Please note that when we receive payment we will still need approval to move into production.  We have NET 15 terms available after placing 5 orders in a year.

Cancellation/returns

Projects maybe canceled at any time before approval of the artwork. If a project is canceled after the production begins, the customer will incur a $50.00 cancellation fee. If an order is returned to us to ship it back out will be the cost of shipping and return fee. If any order is produced and is unsatisfactory for any reason, it must be submitted within 30 days after the customer receives the order. Contact customer service to process a claim.

Domestic Shipping

When we ship we make sure to always blind ship our packages. Regardless of what you are shipping your order on be it our shipping account or a third party.

We normally ship via FedEx Ground if it is Fedex Express there is a handling fee based on quantity.
If you are shipping UPS there will be a handling fee based upon the quantity. 

QuantityCost
100$5
250$10
500$15
1000$20
2500$25
4000$30

If you wish to use Third-Party Freight as an option for larger orders. Please provide us the name of the company and the sheet and we will contact you when your paid shipment is ready for pick up. It is that easy!

Please note that for both Domestic and International Third party shipper numbers we will not provide a refund as it is not billed through O & S Supply Company LLC. If you provide a third party shipping number you knowingly agree that shipping will not be refunded by O & S Supply Company LLC.

International Shipping

 We request you provide your own shipper number FedEx, UPS, or a Third Party Freight Company to ship this order internationally along with the cost of taxes and duties. 

We normally ship via FedEx Ground if it is Fedex Express there is a handling fee based on quantity. If you are shipping UPS there will be a handling fee based upon the quantity. 

Quantity Cost
100 $5
250 $10
500 $15
1000 $20
2500 $25
4000 $30

If you wish to use Third-Party Freight as an option for larger orders. Please provide us the name of the company and the sheet and we will contact you when your paid shipment is ready for pick up. It is that easy!

If you provide a third party shipping number you knowingly agree that shipping will not be refunded by O & S Supply Company LLC.